TLC For-Hire Vehicle (FHV) Practice Exam

Behavior that constitutes driver harassment is characterized by unwanted aggressive communication. This can include any form of verbal or non-verbal interaction that is intended to intimidate, annoy, or provoke a driver. Such behavior can range from shouting and aggressive gestures to excessive questioning or demands that create an uncomfortable environment for the driver.

In contrast, providing assistance to passengers is an example of good customer service and does not constitute harassment. Following traffic signals is a requirement for safe and lawful driving, demonstrating responsible behavior rather than harassment. Offering discounts to frequent passengers is another example of positive engagement that enhances the driver-passenger relationship.

Understanding these distinctions is important in maintaining a professional and safe environment for both drivers and passengers in the for-hire vehicle industry.